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Questions about booking an appointment? Find the answer here.

How booking worksShort walkthroughs of booking, moving, and canceling. They play one after another.
Booking an appointmentHow to book onlineChange or cancelReschedule, cancel, find it

Booking an appointment

How do I book an appointment?+

Open the business booking link, choose the service and a time that works for you, enter your name and WhatsApp number, and confirm. That is it.

9:41
Arthur's Fades
Services
Haircut30 min · ₡8 000
Book →
Beard trim20 min · ₡5 000
Book →

0:00 / 0:17
Do I need an account or an app?+

No. You book straight from the link with nothing to install. You only enter your name and WhatsApp number so the business can reach you about the visit.

Did my booking go through?+

After you confirm, you see a confirmation page with the day and time. If the business has WhatsApp messages on, and they are on for your number, you also get a confirmation message.

Do I pay when I book?+

Booking online is free. Most appointments are confirmed instantly and you pay in person, the way you normally would. Some businesses ask for a SINPE Móvil deposit to hold your spot: if it applies, you will see the amount, the SINPE Móvil number, and the deadline when you book, and the business confirms your appointment once it receives the deposit. If you cannot use SINPE, say so when booking and the business will review your request.

Join the waitlist when your time is taken+

If the time you want is already taken, some businesses let you ask to be notified. Look for the Get notified option, leave your name and WhatsApp number, and the business will reach out if that time opens up. You book as usual once you hear back.

Change or cancel

Reschedule my appointment+

Use the link in your confirmation to pick a new time. If you cannot find it, message the business directly and they will move it for you.

9:41
You're booked.
Haircut · 10:30 AM · ₡8 000
Saved to your WhatsApp number.
Add to calendar
View / cancel / reschedule

0:00 / 0:17
Cancel my appointment+

Open the link from your confirmation and choose cancel. You can also simply message the business to let them know.

Find my appointment+

Your appointment link is the View / cancel / reschedule link. It was on your confirmation page when you booked, and it is in your confirmation email or WhatsApp message if one reached you. Lost it? Open My bookings and enter your phone number to get it sent again by email or WhatsApp. If nothing arrives, the business can change or cancel the booking for you.

I stopped getting WhatsApp messages+

A few things can stop them. If you picked No WhatsApp messages for this booking, that booking sends nothing on WhatsApp: tap Send them after all beside that booking on your bookings page (for a day after booking, also on your confirmation page). If you replied STOP to rezervaya on WhatsApp, messages to your number are off for every business on rezervaya: reply START (or ALTA) to turn them back on. The business may not send WhatsApp messages at all, or your number may not be able to receive them. Your bookings page shows what reaches you, under How we reach you. The quickest way to find out why is to write any message to rezervaya on WhatsApp from your number: the reply carries the link to your bookings and tells you if messages are off. You can also ask the business directly.

What if I am running late?+

Message the business directly by WhatsApp or phone so they know. They will tell you whether they can still fit you in.

Still need a hand?

Contact the business you are booking with directly, by WhatsApp or phone.